133bat Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how 133bat ("we", "us", "our", "the Company") collects and processes personal data relating to individuals who visit, register with, or use the 133bat platform at https://133bat.vip ("the Platform"). This Policy applies to all players accessing the Platform from Bangladesh, including from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By registering an account, making a deposit, or using any feature of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are accessible via the links in this page's footer.

2. Data We Collect

133bat collects personal data in two broad categories: information you provide directly, and information collected automatically when you use the Platform.

Information you provide directly:

• Registration data: Full legal name, date of birth, email address, mobile phone number, and chosen username and password when you create a 133bat account.
• Identity verification (KYC) documents: Copies of your National ID card, passport, driving licence, utility bills, or other documents submitted to verify your identity and age as required by our Know Your Customer procedures.
• Payment information: Mobile banking account references (bKash number, Nagad number, Rocket number, Upay number), bank account details, and card details (Visa, Mastercard) used to process deposits and withdrawals. Note: full card numbers are processed by our payment providers and are not stored on 133bat servers.
• Communications: Messages, complaints, and support queries you submit to our customer support team at [email protected].
• Responsible gaming data: Deposit limits, self-exclusion requests, and time-out preferences you set via our responsible gaming tools.

Information collected automatically:

• Device and technical data: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and mobile network carrier.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths through the Platform.
• Cookie data: Session cookies, preference cookies, and analytics cookies as described in Section 8 of this Policy.
• Transaction data: A full log of all deposits, withdrawals, bets, wins, and losses associated with your account, retained for financial record-keeping and responsible gaming monitoring purposes.

3. How We Use Your Data

133bat uses the personal data we collect for the following purposes:

• Account management: To create, administer, and maintain your player account, including processing your login, verifying your identity, and enabling access to all Platform features.
• Payment processing: To process deposits and withdrawals in Bangladeshi Taka (BDT / ৳) via your chosen payment channel, and to maintain accurate financial records of all transactions.
• Legal and regulatory compliance: To fulfil our Know Your Customer (KYC), anti-money laundering (AML), and age verification obligations, and to respond to lawful requests from competent authorities.
• Responsible gaming: To monitor betting patterns for signs of problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to apply protective measures where appropriate.
• Platform improvement: To analyse usage data in order to improve the performance, design, and content of the 133bat Platform, and to develop new features that better serve our Bangladeshi player base.
• Customer support: To respond to your queries, complaints, and support requests via email or chat, and to maintain records of prior interactions for quality assurance purposes.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, and other prohibited activities as described in our Terms & Conditions.
• Marketing communications: Where you have given us your consent, to send you promotional emails or notifications regarding bonuses, tournaments, BPL season offers, and other 133bat promotions. You may withdraw this consent at any time by contacting [email protected].

133bat will not use your personal data for any purpose other than those listed above without first obtaining your explicit consent or as otherwise required by applicable law.

4. Legal Basis for Processing

133bat processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, payment data, and transaction records is necessary to fulfil our contract with you as a registered player on the Platform.
• Legal obligation: Processing KYC and AML data is required for us to comply with applicable legal and regulatory requirements.
• Legitimate interests: Processing usage data, device data, and security logs is necessary for our legitimate interests in operating a safe, reliable, and fraud-free platform — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing your data for direct marketing communications is based on your freely given, specific, and informed consent, which you may withdraw at any time.

5. Sharing Your Data with Third Parties

133bat shares personal data with third parties only in the following limited circumstances, and always under strict contractual data protection obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive the minimum necessary financial data to process your deposit and withdrawal transactions securely.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier to enable game sessions. These providers do not receive your full personal profile or payment details.
• Identity verification services: Third-party KYC and document verification providers may process copies of your identity documents to confirm your age, identity, and address as part of our compliance obligations.
• Analytics and performance tools: We may use aggregated, anonymised usage data with analytics service providers to understand platform performance. No personally identifiable data is shared in this context.
• Law enforcement and regulatory bodies: We will disclose personal data to competent authorities where required to do so by law, court order, or in connection with the prevention or investigation of financial crime or fraud.

133bat does not use social media login integrations, advertising networks, or retargeting pixel technologies that would share your data with external advertising platforms.

6. Data Retention

133bat retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account relationship with 133bat, plus a minimum of five (5) years following account closure to meet financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by applicable law.
• Transaction records: Full records of all deposits, withdrawals, bets, wins, and losses are retained for a minimum of five (5) years to satisfy financial audit and anti-money laundering requirements.
• Support communications: Email and chat correspondence is retained for a period of three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Cookie data: Session cookies expire when you close your browser. Persistent analytics cookies are retained for a maximum of twelve (12) months from placement.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any identifiable individual.

7. Data Security

133bat takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• End-to-end TLS/SSL encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal data fields, including passwords (stored as salted cryptographic hashes, never in plain text).
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular internal and third-party security assessments, penetration testing, and vulnerability scanning of platform infrastructure.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Continuous automated monitoring of account activity for indicators of fraudulent access or unusual transaction patterns.

While 133bat takes all reasonable precautions, no internet transmission or electronic storage system is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay in accordance with applicable requirements.

You also have a responsibility to keep your account credentials secure. If you believe your 133bat account has been accessed without your authorisation, please contact [email protected] immediately.

8. Cookies & Tracking Technologies

133bat uses cookies and similar technologies to enable essential platform functionality and to understand how players interact with our site. Cookies are small text files placed on your device by your browser when you visit the Platform.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function correctly — for example, maintaining your login session while you navigate between pages, and remembering items in your account preferences. These cookies cannot be disabled.
• Performance and analytics cookies: Used to collect anonymised data about how players use the Platform — for example, which pages are visited most frequently and where errors occur. This data helps us improve the Platform experience. These cookies do not collect personally identifiable information.
• Functional cookies: Used to remember your preferences, such as your preferred language or display settings, to improve your experience on return visits.

133bat does not use advertising or retargeting cookies. We do not place cookies on behalf of third-party advertising networks.

You can control cookie settings through your browser. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is placed. Note that disabling strictly necessary cookies may affect the functionality of the Platform.

9. Your Rights as a Data Subject

As a player whose personal data is processed by 133bat, you have the following rights. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Subject Request". We will respond within a reasonable timeframe:

• Right of access: You may request a copy of all personal data we hold about you, along with information about how it is processed and the legal basis for processing.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data in certain circumstances — for example, if it is no longer necessary for the purposes for which it was collected. Note that this right is subject to overriding legal retention obligations.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing of your personal data where it is carried out on the basis of our legitimate interests, and we will cease such processing unless we can demonstrate compelling grounds that override your interests.

10. Children & Minors

The 133bat Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered a 133bat account or submitted personal data to the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. International Data Transfers

133bat operates primarily to serve players in Bangladesh. Where personal data is processed or stored on servers or by service providers located outside Bangladesh, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy. Such safeguards include contractual data processing agreements with all third-party processors that impose binding privacy and security obligations consistent with our own standards.

Payment data processed via bKash, Nagad, Rocket, and Upay is handled within Bangladesh's domestic payment infrastructure in accordance with Bangladesh Bank regulations.

12. Changes to This Privacy Policy

133bat may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page and, where practicable, notify registered players via their registered email address.

Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how 133bat protects your personal data.

13. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 133bat holds about you, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Subject Request — [Your Username]"
• Support hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays
• Response time: We aim to acknowledge all data subject requests within 3 business days and resolve them within 30 calendar days
• Language: All correspondence should be submitted in English

We are committed to handling all privacy-related enquiries with care, transparency, and respect for your rights as a data subject.